Delivery Policy

Pedders Suspension select the carrier at our discretion to suit your order and area, unless you are choosing to use own carrier account. Items are generally dispatched within 48 hours after payment is cleared, however please allow approximately 3-5 business days for it to arrive. Customers will be able to trace the delivery online with a unique tracking number.

It is the customer’s full responsibility to provide Pedders Suspension with the correct delivery address and mobile phone number on the checkout page before payment.

Pedders Suspension is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide a valid phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address suitable for receiving items that are large and bulky.

Re-delivery fee will be charged to buyers for items that are undeliverable and/or returned to Pedders Suspension due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.